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Developing and providing comprehensive service packages to enable mission success

免费看成年人视频在线观看Rolls-Royce has always been at the forefront of developing and providing comprehensive services for managing engines throughout their life-cycle. We are able to combine knowledge inherent to the designer, with the data generated from engines in operation, and our supply chain network to deliver services which create value for our customers.

Customer Services

Services Portfolio 

免费看成年人视频在线观看Delivering to our customers through creating innovative service solutions

Services Portfolio

免费看成年人视频在线观看We continue to be at the forefront of developing and providing comprehensive service packages for managing engines throughout their lifecycle. We are able to combine knowledge inherent to the designer, with the data generated from engines in operation and supply chain network to deliver services which create value for our customers.

The Services Portfolio offers access to many of the core capabilities Rolls-Royce has developed supporting customer fleets around the world. The service offerings range from Foundation Technical Support, covering technical assistance requirements through to Operational Data Analysis, enabling decision making informed by comprehensive data management solutions.

Data Analysis Services

Fleet Forecasting and Planning

免费看成年人视频在线观看We can assist your fleet forecasting and planning activity, leveraging our knowledge of the global fleet. This will optimise scheduling and scope of maintenance activities, as well as spare parts management.

Operational Data Analysis

免费看成年人视频在线观看Recommendations based on assessment of trends can increase your fleet and asset availability, reducing your through life operating costs and offering greater life on wing.

Fuel Management

免费看成年人视频在线观看Our Fuel Management service creates opportunities to optimise your fuel spending profile by gaining a better understanding of your fuel spend and introducing a programme to reduce fuel spend.

Automated Analysis of Customer Configured Engines & Equipment (ACE) is the solution for wear debris.

Find out more

Technical Services

Foundation Technical Service

免费看成年人视频在线观看24/7 support from the Operations Centre for access to specialist technical support and technical publications.

Deployed or Visiting Field Service Representative

免费看成年人视频在线观看FSRs provide advice to keep your engine on wing longer, enhancing your operation and reducing costs. This gives you immediate access to our expertise to resolve queries quickly and a direct link to our team of specialists.

Customer Training

Our training programmes bring deeper understanding of our products, their operation and maintenance tasks to enhance your teams' productivity.

Technical Programme Review

We will work together to review experience and current performance to jointly plan future activities.

Maintenance Services

Engine Repair Management

We manage your engine and line replaceable units overhaul and repair. Rolls-Royce will coordinate shipping logistics, provide optimal workscopes and manage turnaround-time performance.

Maintenance, Repair & Overhaul

Our MR&O experience ensures that your requirement is completed to the lowest cost, highest quality and fastest turnaround-time.

Propeller and Nacelle Management

We will utilise our product knowledge and strong partnerships with propeller and nacelle manufacturers to act as the single point of contact for all your requirements.

Foreign Object Prevention Service

Our FOD experts provide industry best-practice for FOD reduction, including management plans, training and awareness of prevention measures.

MissionCare® 

免费看成年人视频在线观看Maximising your engine availability by combining the capabilities and experience

MissionCare®

For a fixed cost per flying hour, MissionCare removes the uncertainty of fleet availability.

免费看成年人视频在线观看The MissionCare approach to performance based logistics combines collaboration with the customer, innovative, tailored solutions and expert integration to provide significant customer benefits. Through contracting for availability, our customers have access to unlimited operations centre support, field service support and programme management in addition to all of your maintenance requirements.

免费看成年人视频在线观看By choosing MissionCare, you will experience

  • Reduced complexity, administrative burden and budget uncertainty
  • Transfer of support responsibility and risk of availability to industry
  • Enhanced asset utilisation
  • Improved responsiveness through proactive support and data analytics
  • Focus on reduction of life cycle costs

Spare parts

All spare part requests should be directed to Defence Parts Enquiries.

免费看成年人视频在线观看To assist processing your request, please specify as much of the following as possible:

  • Part number
  • Engine type
  • Aircraft type
  • Order type (quote, return, repair, order)
  • Government, employee or civilian
  • Contact details (e-mail, phone number, address)

M250, T56, RR300, or AE engine family spare parts
For M250, T56, RR300 or AE engine family spare parts, please contact Aviall at  [except for end use by Japan Ministry of Defense]. For spare parts for the Japan Ministry of Defense please contact Shintoa Corporation at .

Dedicated to keeping your fleet airborne, no matter where you're based

免费看成年人视频在线观看With 16,000 M250 turboshaft and turboprop engines in service with more than 4,500 customers, nothing less than world class service will do.

M250 Network

M250 FIRST Network & TotalCare® 

Meeting the needs of 4,500 helicopter and Turboprop customers

M250 FIRST Network & TotalCare®

FIRST Network

In order to continue providing both global and competitive support offerings, Rolls-Royce has renewed the M250 FIRST network with 33 authorized service centres.

The M250 FIRST network offers operators the maximum level of choice and competition for all of your service requirements. For more information on the FIRST network and additional resources, visit

Access the latest M250 Directory here

TotalCare®

免费看成年人视频在线观看The Rolls-Royce M250™ TotalCare® program offers operators an aftermarket support solution to suit their operational, maintenance, and administration requirements. The principal advantage of the TotalCare® program is to provide the most cost effective and risk-mitigated engine maintenance plan. The rate per engine flight hour is based on engine model, mission profile and location.

Parts Distributors 

免费看成年人视频在线观看Developed partnerships with key distributors to address requirements of our customers

Parts Distributors

Aviall

The global fleet of M250 and RR300 engines benefits from the support of a distribution arrangement with Aviall Inc. The agreement provides M250 and RR300 customers with a single source global distribution network of more than 40 customer service centres to maintain their engines.

免费看成年人视频在线观看M250 and RR300 customers can contact Aviall for support via:

API

Light Helicopter Turbine Engine Company, a partnership between Honeywell and Rolls-Royce, has partnered with API to support CTS800 spare parts requirements worldwide.

免费看成年人视频在线观看CTS800 customers can contact API for support via:

Bringing deeper understanding of our products, their operation and maintenance

Bringing deeper understanding of our products, their operation and maintenance.

As specialists in our field we can assist with the identification of your training requirements. Rolls-Royce has a wide range of learning and development opportunities which may benefit your business, organisation and personnel.

On-site Training Locations

United Kingdom

Bristol, UK

Rolls‑Royce plc, Regional Customer Training Centre
Bristol, BS34 7QE

免费看成年人视频在线观看Rolls‑Royce offers customers the opportunity to access Customer & Product Training via .

United States of America

Indianapolis, USA

The Regional Customer Training Center is located on the north side of the Indianapolis International Airport.

7715 N Perimeter Rd
Indianapolis, IN 46241

Rolls‑Royce offers customers the opportunity to access Customer & Product Training via .

Other Locations

Rest of World

We can work together to identify your training needs and develop a bespoke training package, to be delivered at a location of your choice. You will develop deeper understanding of our products, enabling you to enhance safety, reliability and efficiency.

Select your engine to find engine specific course information

Creating Innovative Service Solutions

We take pride in our ability to provide support around the clock, around the world, utilising innovation from across multiple Rolls‑Royce businesses.

Contacts

Defence Aerospace Enquiries

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